Mystery Shopper Training Course
This course equips you with essential skills for mystery shopping in retail settings. Learn to plan effective visits, design checklists and rating scales, perform discreet observations, document findings objectively, and produce reports with recommendations that enhance service quality, store standards, and sales performance. Perfect for retail professionals seeking data-driven insights from shop visits.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain expertise in mystery shopping by learning to define clear visit objectives, craft realistic scenarios, and select optimal timing for precise performance capture. Master building checklists and rating scales, executing discreet observations, taking objective notes, and compiling findings into concise reports with actionable recommendations that boost service and sales.
Elevify advantages
Develop skills
- Design clear visit objectives: establish precise, retail-focused mystery shopping goals.
- Create effective checklists: develop targeted rating scales for retail environments.
- Conduct discreet observations: gather accurate, covert in-store data efficiently.
- Write objective reports: transform notes into clear scores and actionable insights.
- Provide practical recommendations: convert findings into simple improvements for managers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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