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Building Concierge Training

Building Concierge Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Building Concierge Training provides practical tools for delivering top-tier resident services. Key topics include communication strategies, service standards, response protocols, and procedures for reception, packages, amenities, move-ins, and emergencies. Engage with real-world scenarios, scripts, and a competency framework to improve satisfaction, minimise complaints, and ensure professional operations in luxury buildings.

Elevify advantages

Develop skills

  • Develop resident communication strategies: create clear emails, alerts, and notices quickly.
  • Master luxury resident profiling: analyse building demographics and align with service KPIs efficiently.
  • Optimise front desk operations: manage reception, packages, and visitors using professional SOPs.
  • Apply service recovery scripts: resolve complaints, delays, and noise issues confidently.
  • Implement concierge QA toolkit: use checklists, audits, and training to elevate standards.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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