Building Concierge Training
This Building Concierge Training course equips you with essential skills for luxury properties. You will learn effective resident communication, high service standards, problem-solving scripts, and key performance indicators. These tools help boost resident satisfaction, safeguard property value, and enhance real estate operations through practical scenarios, structured procedures, and competency development for front desk duties, packages, amenities, move-ins, and emergencies.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Building Concierge Training provides practical tools for delivering top-tier resident services. Key topics include communication strategies, service standards, response protocols, and procedures for reception, packages, amenities, move-ins, and emergencies. Engage with real-world scenarios, scripts, and a competency framework to improve satisfaction, minimise complaints, and ensure professional operations in luxury buildings.
Elevify advantages
Develop skills
- Develop resident communication strategies: create clear emails, alerts, and notices quickly.
- Master luxury resident profiling: analyse building demographics and align with service KPIs efficiently.
- Optimise front desk operations: manage reception, packages, and visitors using professional SOPs.
- Apply service recovery scripts: resolve complaints, delays, and noise issues confidently.
- Implement concierge QA toolkit: use checklists, audits, and training to elevate standards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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