Quality Referent Training
Master Quality Referent skills to boost operations performance. Learn to define clear quality criteria, design scoring models, coach agents with action plans, and turn QA insights into process improvements that raise CSAT, compliance, and team efficiency. This training equips you with practical tools to evaluate email and chat quality effectively, ensuring consistent customer experiences and operational excellence.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Quality Referent Training provides a clear, practical framework to evaluate and improve email and chat quality quickly. You will learn to define concrete criteria for accuracy, tone, structure, compliance, and SLA adherence, design effective sampling and scoring models, deliver focused coaching with action plans, and transform quality insights into better processes, stronger KPIs, and reliable customer experiences.
Elevify advantages
Develop skills
- Quality rubric design: build clear, weighted scoring models that teams trust.
- Targeted sampling: select high-impact cases to reveal real quality gaps fast.
- Coaching and feedback: deliver focused sessions with measurable action plans.
- Cross-team collaboration: turn quality data into aligned ops, product, and training.
- Continuous improvement: convert QA insights into updates to KB, process, and SLAs.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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