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After-Sales Training

After-Sales Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course equips you with practical tools to manage returns and complaints efficiently, accurately, and confidently. You'll master clear policies, step-by-step processes, escalation procedures, and internal systems. Develop strong communication and de-escalation abilities via role-plays, quizzes, and hands-on practice, while monitoring metrics to enhance response times, first-contact resolution, and customer satisfaction scores.

Elevify advantages

Develop skills

  • Master returns workflows: handle full intake, validation, and resolution processes.
  • Apply de-escalation tactics: soothe upset customers quickly using effective scripts and tone.
  • Navigate policies and SLAs confidently: implement rules, exceptions, and approvals.
  • Develop QA and coaching skills: conduct sampling, peer reviews, and feedback sessions.
  • Drive operations with metrics: monitor FCR, CSAT, and handling time for better results.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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