After-Sales Training
Gain expertise in handling returns and complaints using proven after-sales processes, de-escalation techniques, and quality assurance tools. Tailored for operations teams, this training reduces handling times, improves first-contact resolution rates, and elevates customer satisfaction at every interaction point. Ideal for building confident, metric-focused support staff.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical tools to manage returns and complaints efficiently, accurately, and confidently. You'll master clear policies, step-by-step processes, escalation procedures, and internal systems. Develop strong communication and de-escalation abilities via role-plays, quizzes, and hands-on practice, while monitoring metrics to enhance response times, first-contact resolution, and customer satisfaction scores.
Elevify advantages
Develop skills
- Master returns workflows: handle full intake, validation, and resolution processes.
- Apply de-escalation tactics: soothe upset customers quickly using effective scripts and tone.
- Navigate policies and SLAs confidently: implement rules, exceptions, and approvals.
- Develop QA and coaching skills: conduct sampling, peer reviews, and feedback sessions.
- Drive operations with metrics: monitor FCR, CSAT, and handling time for better results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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