supervision training
Supervision Training provides managers with practical tools to set clear goals, coach confidently, interpret team metrics, prevent burnout, and conduct effective one-on-ones. This boosts performance, accountability, and customer satisfaction across your team.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Supervision Training equips you with practical tools to establish clear performance goals, define SMART KPIs, and convert business priorities into measurable outcomes. Gain confidence in coaching, delivering positive and constructive feedback, preventing burnout, and conducting effective one-on-ones. Master straightforward techniques to assess team performance, monitor weekly progress, report to leadership, and make swift adjustments for sustained improvements.
Elevify advantages
Develop skills
- Coaching and feedback mastery: conduct effective performance discussions within weeks.
- KPI and goal setting: transform business priorities into clear, trackable targets.
- Support metrics analysis: interpret AHT, CSAT, NPS, and QA to identify issues quickly.
- Root-cause diagnosis: apply 5 Whys and fishbone diagrams to resolve recurring support issues.
- Supervision routines: create one-month check-ins, standups, and follow-ups.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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