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supervision training

supervision training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Supervision Training equips you with practical tools to establish clear performance goals, define SMART KPIs, and convert business priorities into measurable outcomes. Gain confidence in coaching, delivering positive and constructive feedback, preventing burnout, and conducting effective one-on-ones. Master straightforward techniques to assess team performance, monitor weekly progress, report to leadership, and make swift adjustments for sustained improvements.

Elevify advantages

Develop skills

  • Coaching and feedback mastery: conduct effective performance discussions within weeks.
  • KPI and goal setting: transform business priorities into clear, trackable targets.
  • Support metrics analysis: interpret AHT, CSAT, NPS, and QA to identify issues quickly.
  • Root-cause diagnosis: apply 5 Whys and fishbone diagrams to resolve recurring support issues.
  • Supervision routines: create one-month check-ins, standups, and follow-ups.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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