Log in
Choose your language

Practical Service Quality Management Course

Practical Service Quality Management Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course teaches designing reliable satisfaction metrics, creating effective surveys, and converting feedback into focused improvements. Set clear CSAT, NPS, CES goals, analyse multi-channel data, and connect actions to KPIs. Acquire tools for root-cause analysis, change management, and ongoing enhancement to swiftly improve service and customer loyalty. (312 chars)

Elevify advantages

Develop skills

  • Design service KPIs: set precise CSAT, NPS, CES targets that boost ROI.
  • Create efficient customer surveys: design, test, and launch concise, unbiased forms quickly.
  • Map customer journeys: identify pain points and opportunities across all interactions.
  • Analyse CX data: convert trends, dashboards, and feedback into actionable steps.
  • Implement improvement pilots: connect actions to KPIs and rapidly scale successes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses come with a certificate?

Are the courses free?

What is the duration of the courses?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an online course and how does it work?

PDF Course