Practical Service Quality Management Course
Master hands-on service quality management: create effective surveys, monitor KPIs, analyse trends and customer feedback, and transform insights into actions that enhance satisfaction, loyalty, and performance in service operations. (87 chars)

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course teaches designing reliable satisfaction metrics, creating effective surveys, and converting feedback into focused improvements. Set clear CSAT, NPS, CES goals, analyse multi-channel data, and connect actions to KPIs. Acquire tools for root-cause analysis, change management, and ongoing enhancement to swiftly improve service and customer loyalty. (312 chars)
Elevify advantages
Develop skills
- Design service KPIs: set precise CSAT, NPS, CES targets that boost ROI.
- Create efficient customer surveys: design, test, and launch concise, unbiased forms quickly.
- Map customer journeys: identify pain points and opportunities across all interactions.
- Analyse CX data: convert trends, dashboards, and feedback into actionable steps.
- Implement improvement pilots: connect actions to KPIs and rapidly scale successes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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