MCO course
The MCO Course delivers managers actionable tools to elevate retail sales, optimise operations, and reduce complaints through KPIs, structured action plans, service benchmarks, and team management frameworks that deliver consistent, measurable weekly gains in mid-range fashion retail environments.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This MCO Course equips you with hands-on strategies to rapidly enhance store performance. You'll create 8-12 week action plans, establish key performance indicators, and conduct straightforward A/B tests to drive sales growth. Gain expertise in customer service protocols, minimising complaints, and optimised rostering, utilising dashboards, escalation guides, and mid-range fashion-specific sales methods to confidently elevate results weekly.
Elevify advantages
Develop skills
- Master retail KPIs: swiftly monitor, analyse, and respond to essential fashion store metrics.
- Develop action plans: craft 8-12 week strategies with defined responsibilities, timelines, and KPIs.
- Optimise sales: leverage merchandising, promotions, and scripts to boost store conversion rates.
- Excel in service: shorten queues, uniform service delivery, and swiftly lower complaint levels.
- Enhance team output: roster based on traffic flow and guide staff via straightforward daily practices.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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