Lean administration training
Master Lean Administration to optimise email-based workflows, eliminate waste, and enhance service delivery. Gain practical tools, templates, and KPIs to redesign processes, lead change, and foster continuous improvement in administrative teams.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Lean Administration Training teaches you to optimise office and email-based citizen service processes with proven Lean tools. Map workflows, identify waste, analyse root causes, and create standardised, efficient inbox practices. Featuring practical templates, KPIs, and change management advice, this concise, hands-on course reduces delays, minimises errors, and promotes a culture of ongoing improvement.
Elevify advantages
Develop skills
- Lean office basics: apply Lean principles to streamline admin workflows quickly.
- Email process mapping: chart shared inbox flows to reveal delays and bottlenecks.
- Waste and root-cause analysis: identify 8 wastes and resolve email issues using 5 Whys.
- Lean email redesign: develop standards, roles, and dashboards for quicker responses.
- Pilot and scale improvements: implement PDCA pilots and deploy Lean changes with stakeholder support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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