group management training
4.7/5
Gain mastery in group management using hands-on tools for team structuring, change leadership, conflict handling, and cross-selling success. Develop skills to unite stakeholders, define roles clearly, enhance communication, and achieve measurable results in hybrid teams focused on customers.

4.7 in rating
4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Group Management Training equips you with practical strategies to define clear roles, foster effective cross-functional teamwork, and lead change confidently. You'll learn to involve stakeholders, organise hybrid communication, handle conflicts, and apply metrics such as NPS, CSAT, and SLAs for better decisions. Conclude with a 60–90 day action plan to boost collaboration, cross-selling outcomes, and customer satisfaction right away.
Elevify advantages
Develop skills
- Change leadership: implement ADKAR, Kotter, and stakeholder strategies in actual teams.
- Team design expertise: create defined roles, RACI matrices, SLAs, and shared dashboards efficiently.
- Hybrid communication: conduct effective asynchronous updates and inclusive meetings.
- Conflict resolution and negotiation: address inter-team issues using proven frameworks.
- Cross-sell and customer metrics: leverage NPS, CSAT, SLAs to increase revenue while retaining customers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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