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group management training

4.7/5
group management training
4.7 in rating
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Group Management Training equips you with practical strategies to define clear roles, foster effective cross-functional teamwork, and lead change confidently. You'll learn to involve stakeholders, organise hybrid communication, handle conflicts, and apply metrics such as NPS, CSAT, and SLAs for better decisions. Conclude with a 60–90 day action plan to boost collaboration, cross-selling outcomes, and customer satisfaction right away.

Elevify advantages

Develop skills

  • Change leadership: implement ADKAR, Kotter, and stakeholder strategies in actual teams.
  • Team design expertise: create defined roles, RACI matrices, SLAs, and shared dashboards efficiently.
  • Hybrid communication: conduct effective asynchronous updates and inclusive meetings.
  • Conflict resolution and negotiation: address inter-team issues using proven frameworks.
  • Cross-sell and customer metrics: leverage NPS, CSAT, SLAs to increase revenue while retaining customers.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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