customer success manager training
This Customer Success Manager Training equips managers with practical strategies to cut churn, develop 90-day success plans, run effective strategic meetings, monitor account health metrics, and handle renewal risks. It drives customer retention, expansion, and enduring value through aligned communication, adoption, and support for tangible business results.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Customer Success Manager Training delivers hands-on tools to boost retention, growth, and loyalty in key accounts. Master concise outreach, impactful meetings, compelling renewal messages, risk signal analysis, account health checks, stakeholder mapping, KPI setting, and 90-day success plans that sync communication, adoption, and support for real business outcomes.
Elevify advantages
Develop skills
- Strategic customer messaging: craft concise, results-focused emails that prompt responses.
- Executive-ready success metrics: quickly define CSAT, NPS, churn, and adoption KPIs.
- Risk playbooks: identify churn indicators early and activate targeted mitigation steps.
- 90-day retention planning: create clear timelines, assign owners, and coordinate cross-team efforts.
- Stakeholder mapping: assess revenue, usage, and roles to safeguard key accounts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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