Customer Experience Course
Master the full discipline of Customer Experience — from research and journey mapping to strategy and innovation. This course gives you the frameworks, tools, and measurement skills to design experiences that drive loyalty and revenue. Whether you're leading a team or building a CX programme from scratch, you'll finish ready to make a measurable impact.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
You'll learn how to define and measure customer experience using industry-standard metrics like NPS, CSAT, and Customer Effort Score. You'll build customer personas grounded in real research and map end-to-end journeys to uncover gaps and opportunities. The course covers service design, omnichannel experience, and complaint recovery, as well as how to align employees and culture around CX goals. You'll also explore AI, personalisation, and predictive analytics as tools for scaling great experiences. By the end, you'll have a complete CX strategy and governance model ready to implement.
Elevify advantages
Develop skills
- Customer Journey Mapping: Identify pain points and design improvements across every touchpoint.
- CX Metrics Design: Build measurement frameworks using NPS, CSAT, and CES data.
- Experience Strategy: Develop a prioritised CX roadmap aligned to business objectives.
- Persona Development: Create research-based customer profiles that drive design decisions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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