course on business project
Gain expertise in Click & Collect for retail management professionals. Master omnichannel strategies, technology integration, store operations, performance KPIs, and risk management to successfully design, launch, and optimise high-impact fulfillment projects that drive sales and efficiency.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This practical course teaches you to design and launch effective Click & Collect initiatives end-to-end. Cover fulfillment models, customer journeys, KPIs, financial impacts, IT architecture, OMS, and testing. Develop project plans, manage risks and costs, prepare stores, and create marketing for successful rollouts.
Elevify advantages
Develop skills
- Omnichannel strategy: design Click & Collect journeys to increase retail sales.
- Tech integration: integrate OMS, POS, and e-commerce for smooth order processes.
- Store operations: prepare layouts, staffing, and procedures for efficient pickups.
- Project leadership: plan and manage cross-functional retail projects.
- Performance analytics: monitor KPIs, risks, and ROI for fulfillment initiatives.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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