assistant manager training
Develop the capabilities of an effective assistant manager. Master creating 4-week coaching plans, facilitating team huddles, monitoring key performance indicators, providing constructive feedback, and leading support teams through robust communication, quality assurance, and performance management techniques to drive success.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This programme equips you with practical strategies to create a targeted 4-week in-shift training and coaching plan that enhances support quality and efficiency. You'll learn to develop focused workshops, microlearning sessions, QA reviews, and team huddles, monitor KPIs using dashboards, conduct effective feedback discussions, and drive clear communication and change to boost performance and customer satisfaction.
Elevify advantages
Develop skills
- Design in-shift training plans: create 4-week coaching and microlearning programmes.
- Lead QA and feedback sessions: apply KPIs, sampling methods, and coaching discussions to improve quality.
- Analyse support operations: identify root causes using data, CSAT scores, and escalation trends.
- Enhance support team skills: refine tools, documentation processes, and escalation protocols.
- Drive team change initiatives: implement huddles, SOP revisions, and recognition strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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