Log in
Choose your language

assistant manager training

assistant manager training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This programme equips you with practical strategies to create a targeted 4-week in-shift training and coaching plan that enhances support quality and efficiency. You'll learn to develop focused workshops, microlearning sessions, QA reviews, and team huddles, monitor KPIs using dashboards, conduct effective feedback discussions, and drive clear communication and change to boost performance and customer satisfaction.

Elevify advantages

Develop skills

  • Design in-shift training plans: create 4-week coaching and microlearning programmes.
  • Lead QA and feedback sessions: apply KPIs, sampling methods, and coaching discussions to improve quality.
  • Analyse support operations: identify root causes using data, CSAT scores, and escalation trends.
  • Enhance support team skills: refine tools, documentation processes, and escalation protocols.
  • Drive team change initiatives: implement huddles, SOP revisions, and recognition strategies.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses come with a certificate?

Are the courses free?

What is the duration of the courses?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an online course and how does it work?

PDF Course