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Tertiary Sector Training

Tertiary Sector Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This programme equips you with practical tools to design, manage, and enhance business services. You'll cover service strategy, value propositions, and pricing, then progress to process design, capacity planning, and standard operating procedures for reliable delivery. Foster a robust service culture, leverage data, KPIs, and dashboards, and implement automation, AI, and risk management via a targeted 6–12 month improvement plan.

Elevify advantages

Develop skills

  • Design service operations: blueprint efficient, reliable service journeys quickly.
  • Analyse service quality: monitor KPIs, create dashboards, and achieve swift improvements.
  • Leverage technology in services: apply CRM, AI, and automation to elevate client experiences.
  • Build workforce and culture: recruit, train, and motivate teams for top service performance.
  • Plan risks and rollouts: minimise change risks using pilots, roadmaps, and strong governance.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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