Back-Office Training
Gain expertise in back-office training for support teams. Master the creation of onboarding programmes, ticket-handling checklists, practical training sessions, and feedback mechanisms that elevate customer satisfaction, minimise errors, and equip managers with scalable, repeatable workflows.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This programme provides a practical framework for designing and delivering efficient back-office support training. You will learn to develop 30-minute sessions, reusable templates, and standardised checklists for ticket handling. Track key performance indicators, use audits and feedback to improve materials, and create a targeted one-week onboarding plan to enhance quality, consistency, and customer satisfaction.
Elevify advantages
Develop skills
- Design effective training sessions with concise 30-minute modules that resonate.
- Develop back-office templates including checklists, forms, and quick-reference snippets.
- Create comprehensive onboarding plans featuring one-week schedules, tasks, and role transitions.
- Track support quality through KPIs, service levels, and audits to drive improvements.
- Implement feedback cycles to gather insights, update training materials, and optimise processes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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