Workplace Conflict Management Course
Master workplace conflict management for HR professionals. Gain skills to diagnose root causes, mediate challenging conversations, create fair agreements, and measure impact using clear KPIs. This approach enhances collaboration, staff retention, and fosters a positive team environment in New Zealand workplaces.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies to assess workplace conflicts, conduct structured mediation sessions, and handle tough discussions confidently. You'll master preparing for sessions, managing emotions, reframing issues, ensuring balanced input, and developing clear, time-limited agreements. Additionally, discover ways to monitor progress, involve managers ethically, and use metrics to promote lasting team harmony and productivity.
Elevify advantages
Develop skills
- Practical mediation design: plan fast, safe, high-impact conflict sessions.
- Advanced facilitation: de-escalate tension with questions, reframing, and listening.
- Root cause diagnosis: quickly pinpoint systemic vs. interpersonal conflict drivers.
- Agreement crafting: write clear, behavioural, time-bound workplace resolutions.
- Impact tracking: monitor agreements with KPIs, surveys, and structured check-ins.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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