Conflict Management Course
This course equips HR professionals with essential skills to manage conflicts effectively, from policy development to outcome monitoring, ensuring compliance and workplace harmony.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Conflict Management Course provides practical tools to develop clear procedures, prevent disputes, and manage sensitive situations with confidence. Learn to establish safe reporting channels, conduct structured interviews, facilitate fair mediations, and document every step properly. Enhance communication, minimise risk, promote psychological safety, and monitor outcomes using measurable, compliant processes that safeguard individuals and the organisation.
Elevify advantages
Develop skills
- Develop conflict policies: create clear, compliant HR procedures quickly.
- Facilitate workplace mediation: guide challenging disputes to fair, documented agreements.
- Conduct HR interviews: employ neutral questions, active listening, and de-escalation techniques.
- Investigate conflicts: gather evidence, evaluate bias, and maintain confidentiality.
- Monitor outcomes: establish HR KPIs, follow up on cases, and decrease recurring conflicts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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