Basic Conflict Resolution Skills Course
The Basic Conflict Resolution Skills Course empowers HR professionals to handle workplace disputes confidently. It provides practical tools for communication, meeting design, documentation, and mediation, fostering a healthier, more productive team environment through effective conflict management strategies.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical tools to manage everyday disputes confidently. You'll master clear questioning, neutral language, active listening, reading nonverbal cues, and delivering non-blaming feedback. Learn to design effective meetings, establish group norms, document issues, track agreements, control your reactions, and facilitate structured discussions for fair, lasting resolutions.
Elevify advantages
Develop skills
- Identify conflict causes, patterns, and escalation triggers in the workplace swiftly.
- Conduct focused one-on-one and joint mediation sessions for quick resolutions.
- Apply de-escalation techniques using neutral language, active listening, and I-messages.
- Structure high-impact HR meetings with agendas, norms, and follow-ups to prevent conflicts.
- Document incidents, agreements, and commitments clearly and professionally.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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