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Basic Conflict Resolution Skills Course

Basic Conflict Resolution Skills Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course equips you with practical tools to manage everyday disputes confidently. You'll master clear questioning, neutral language, active listening, reading nonverbal cues, and delivering non-blaming feedback. Learn to design effective meetings, establish group norms, document issues, track agreements, control your reactions, and facilitate structured discussions for fair, lasting resolutions.

Elevify advantages

Develop skills

  • Identify conflict causes, patterns, and escalation triggers in the workplace swiftly.
  • Conduct focused one-on-one and joint mediation sessions for quick resolutions.
  • Apply de-escalation techniques using neutral language, active listening, and I-messages.
  • Structure high-impact HR meetings with agendas, norms, and follow-ups to prevent conflicts.
  • Document incidents, agreements, and commitments clearly and professionally.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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