4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Debt Recovery Agent Course provides practical skills to handle overdue accounts with confidence and integrity. Learn the complete debt lifecycle, compliant communication, and de-escalation techniques, along with key laws, privacy rules, and ethical standards. Master negotiation, sustainable payment plans, documentation, KPIs, and modern recovery tools to resolve accounts efficiently while safeguarding customers and your organisation.
Elevify advantages
Develop skills
- Professional debtor communication: write, call, and de-escalate with confidence.
- Debt collection law basics: apply rules similar to FDCPA and avoid costly violations.
- Negotiation for repayment: create realistic plans, settlements, and hardship solutions.
- Compliance and ethics in recovery: manage risk, complaints, and fair treatment.
- Collections operations know-how: use KPIs, CRM tools, and QA for fast results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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