4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Debt Recovery Agent Course provides practical skills to handle overdue accounts with confidence and integrity. Learn the complete debt lifecycle, compliant communication, and de-escalation techniques, along with key laws, privacy rules, and ethical standards. Master negotiation, sustainable payment plans, documentation, KPIs, and modern recovery tools to resolve accounts efficiently while safeguarding customers and your organisation.
Elevify advantages
Develop skills
- Professional debtor communication: write, call, and de-escalate with confidence.
- Debt collection law basics: apply rules similar to FDCPA and avoid costly violations.
- Negotiation for repayment: create realistic plans, settlements, and hardship solutions.
- Compliance and ethics in recovery: manage risk, complaints, and fair treatment.
- Collections operations know-how: use KPIs, CRM tools, and QA for fast results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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