4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Essential Skills for Teller Operators Course provides practical tools to verify customers, spot cash and cheque fraud, and manage card security with confidence. Learn clear KYC steps, ID checks, SAR triggers, and red flags, plus how to communicate, de-escalate, and explain holds or refusals professionally while following strong operational controls and regulatory requirements in everyday transactions.
Elevify advantages
Develop skills
- KYC verification mastery: perform fast, compliant customer ID checks.
- Cash and cheque fraud spotting: detect red flags and act before losses hit.
- Teller transaction accuracy: handle deposits, withdrawals, and balancing with control.
- SAR and AML essentials: recognise suspicious activity and report it correctly.
- Customer de-escalation skills: handle disputes calmly while enforcing policy.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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