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Relationship Manager Course

Relationship Manager Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Relationship Manager Course provides practical tools to reduce churn, increase loyalty, and drive expansion in SaaS. Learn to segment customers, map 0–12 month journeys, design onboarding and activation playbooks, and plan proactive communication. You also build touchpoint scripts, monitor key retention metrics, run feedback systems, and create win-back and advocacy programmes you can apply immediately.

Elevify advantages

Develop skills

  • Customer segmentation design: build data-driven, retention-focused segments fast.
  • SaaS churn analysis: spot risk signals early and apply targeted save tactics.
  • Customer journey mapping: script high-impact touchpoints across all channels.
  • Onboarding playbooks: create fast time-to-value flows that boost activation.
  • Retention metrics tracking: monitor NRR, churn, and health scores for decisions.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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