Incident Management Course
This course equips you with practical tools to manage incidents effectively, from triage to post-review, ensuring quick stabilization and continuous improvement.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Incident Management Course provides a straightforward, practical framework to manage disruptions confidently. Learn to identify and classify incidents, apply simple prioritisation criteria, and create a repeatable response process. Develop effective 4-hour action plans, utilise ready-made communication templates, track key metrics, and conduct post-incident reviews that promote continuous improvement and more robust operations.
Elevify advantages
Develop skills
- Rapid incident triage: classify impact, severity, and stakeholders in minutes.
- 4-hour response playbook: stabilise service quickly with clear, repeatable steps.
- Clear outage updates: send concise internal and client communications that reassure.
- Practical prioritisation: rank concurrent incidents using impact and risk criteria.
- Post-incident reviews: turn lessons into simple process and playbook improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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