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Front Office Management Course

Front Office Management Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Front Office Management Course provides practical tools to manage a smooth, guest-focused front desk in a 4-star city hotel. You'll learn about staffing and shift planning, efficient check-in and check-out processes, digital and express options, and effective complaint resolution. Gain mastery of PMS features, internal communication, upselling, and performance metrics to streamline operations, enhance satisfaction, and increase revenue swiftly.

Elevify advantages

Develop skills

  • Mastery of front desk operations: manage arrivals and departures smoothly in a 4-star city hotel.
  • Guest communication and upselling: increase revenue through polished, timely interactions.
  • Complaint handling and recovery: transform guest issues into loyalty in a structured manner.
  • Shift, staffing, and training strategies: schedule efficiently and coach staff on the job quickly.
  • PMS, payments, and reporting: utilise hotel systems and KPIs to reduce errors and delays.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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