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PDCA (Plan-Do-Check-Act) Course

PDCA (Plan-Do-Check-Act) Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This PDCA course provides a practical, step-by-step system to enhance customer support operations swiftly. Learn to identify clear issues, map out processes, develop focused interventions, and establish relevant KPIs and SLAs. You will conduct data-driven trials, analyse outcomes, implement successful modifications, and create a continuous improvement plan backed by thorough documentation, coaching, and oversight.

Elevify advantages

Develop skills

  • PDCA expertise: execute rapid, data-informed improvement cycles in support operations.
  • Root cause analysis: identify service problems using 5 Whys, fishbone diagrams, and data.
  • KPI design: create precise support metrics, dashboards, and benchmarked goals.
  • Pilot execution: plan, initiate, and evaluate small tests prior to full implementation.
  • Standardisation skills: convert successes into SOPs, playbooks, and scalable workflows.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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