PDCA (Plan-Do-Check-Act) Course
This course teaches the PDCA cycle for continuous improvement in customer support, covering issue identification, process mapping, KPI development, data-driven trials, analysis, implementation, and standardization through documentation and coaching.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This PDCA course provides a practical, step-by-step system to enhance customer support operations swiftly. Learn to identify clear issues, map out processes, develop focused interventions, and establish relevant KPIs and SLAs. You will conduct data-driven trials, analyse outcomes, implement successful modifications, and create a continuous improvement plan backed by thorough documentation, coaching, and oversight.
Elevify advantages
Develop skills
- PDCA expertise: execute rapid, data-informed improvement cycles in support operations.
- Root cause analysis: identify service problems using 5 Whys, fishbone diagrams, and data.
- KPI design: create precise support metrics, dashboards, and benchmarked goals.
- Pilot execution: plan, initiate, and evaluate small tests prior to full implementation.
- Standardisation skills: convert successes into SOPs, playbooks, and scalable workflows.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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