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Service Management Course

Service Management Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Service Management Course provides a practical toolkit to design robust SLAs, streamline support workflows, and reduce reopen and escalation rates. Learn to build effective triage, blended channels, and knowledge bases, while using dashboards, KPIs, CSAT, and NPS to monitor performance. You also create 90-day implementation plans, manage risk, and align teams through clear roles, training, and communication.

Elevify advantages

Develop skills

  • Service process design: quickly redesign workflows to cut reopens and escalations.
  • SLA and dashboard mastery: set SLAs and build clear, executive-ready dashboards fast.
  • Data-driven improvement: use KPIs and RCA tools to spot issues and fix them quickly.
  • Client communication: run sharp SLA reviews, status updates, and incident briefings.
  • Team performance leadership: coach agents, reduce turnover, and lift service quality.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow a range of topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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