Salon Protocol & Client Care Training
Gain expertise in salon protocols, front desk etiquette, and client consultations. Learn professional booking, scheduling, conflict resolution, and communication skills to deliver seamless, high-quality hairdressing experiences from initial contact to final styling, keeping every client satisfied and loyal.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This training equips you with practical skills for managing client consultations, matching services to needs, and confidently explaining prices. You'll master professional reception practices, effective communication via phone, text, email, and face-to-face, along with strategies for scheduling, managing complaints, no-shows, and cancellations to ensure smooth salon operations and valued client experiences.
Elevify advantages
Develop skills
- Expert client consultations: quickly align hair goals with ideal services.
- Confident salon communication: ready scripts for phone, text, and face-to-face interactions.
- Master smooth scheduling: optimise bookings, waitlists, and stylist availability.
- Professional reception skills: greet, rebook, and retain all clients effectively.
- Handle conflicts calmly: resolve complaints, no-shows, and refunds effortlessly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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