4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Customer Experience Training Course shows you how to turn brand promises into consistent, high-impact customer interactions. Learn to analyse training needs, map core competencies, and design focused modules for in-store, phone, email, chat, and social channels. Build practical role-plays, simulations, and measurement plans using CSAT, NPS, and other KPIs to drive lasting performance improvements.
Elevify advantages
Develop skills
- CX needs analysis: pinpoint training gaps fast using feedback and performance data.
- CX module design: build short, high-impact sessions for every service channel.
- CX measurement: track CSAT, NPS, and handle time to prove marketing impact.
- CX change rollout: plan pilots, train trainers, and sustain new frontline behaviours.
- CX simulations: use role-plays and mystery shoppers to sharpen real-world skills.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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