4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Voice of the Customer Course shows you how to define clear VoC goals, map the right feedback channels, and design concise surveys and interviews that respect privacy and ethics. Learn to organise and analyse quantitative and qualitative data, uncover themes, and turn insights into focused initiatives, experiments, and A/B tests, supported by practical roadmaps, dashboards, and stakeholder-ready templates.
Elevify advantages
Develop skills
- VoC goal-setting: Turn churn and slowdown into sharp, SaaS-ready VoC targets.
- Feedback design: Build concise surveys, NPS flows, and interview guides fast.
- VoC analytics: Organise, code, and visualise customer data for clear insights.
- Insight to action: Convert VoC themes into product, UX, and messaging changes.
- Prioritisation & testing: Rank VoC ideas, run lean A/B tests, and track impact.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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