Omnichannel Strategy Course
This course equips you with skills to master omnichannel strategy in marketing. Map customer journeys, unify campaigns, loyalty programmes, and data systems. Align teams, select vendors effectively, and monitor KPIs. Gain a practical roadmap to create seamless customer experiences that drive revenue growth and improve retention rates.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain a practical roadmap to unify customer experiences across all touchpoints in this Omnichannel Strategy Course. Learn to identify fragmented journeys, craft a unified vision, develop single customer profiles, integrate loyalty and service functions, and equip stores with digital capabilities. Master vendor evaluation, system integrations, KPI development, dashboard creation, and testing methods to rapidly launch, expand, and refine successful omnichannel programmes.
Elevify advantages
Develop skills
- Develop omnichannel roadmaps with quick wins, core integrations, and scaling phases.
- Design unified customer journeys by mapping pain points, systems, and business impacts.
- Create integrated omnichannel campaigns across promotions, loyalty, and service.
- Establish KPI frameworks including attribution, dashboards, and A/B testing.
- Coordinate teams and vendors through roles, change management, and API integrations.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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