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How to Create a Customer Journey Map Course

How to Create a Customer Journey Map Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Learn how to build a complete customer journey map for online fashion, from defining data-backed personas and mapping actions, thoughts, and emotions to identifying pain points and high-impact opportunities. This practical course walks you through touchpoints, channels, attribution, and optimisation tactics, then guides you to deliver clear strategic actions, an executive summary, and a polished, presentation-ready journey map.

Elevify advantages

Develop skills

  • Build fashion customer personas: turn public data into sharp buyer profiles.
  • Map end-to-end journeys: stages, touchpoints, emotions, and pain points.
  • Analyse journey data: blend reviews, analytics, and signals into clear insights.
  • Prioritise quick-win improvements: apply ICE and RICE to journey fixes fast.
  • Create executive-ready journey maps: concise summaries and action roadmaps.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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