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CRM (Customer Relationship Management) Training

CRM (Customer Relationship Management) Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This CRM training teaches how to transform customer data into targeted retention strategies that boost repeat purchases and lifetime value. You will learn to set clear CRM goals and KPIs, create smart customer segments, design effective welcome, post-purchase, win-back, and loyalty journeys across email, SMS, push notifications, and on-site channels, while ensuring compliance with privacy regulations and following a 90-day roadmap for launching, testing, and optimising successful campaigns.

Elevify advantages

Develop skills

  • Design retention journeys: create high-converting welcome, post-purchase, and win-back flows.
  • Master CRM segmentation: build RFM, lifecycle, and engagement-based customer groups.
  • Plan CRM with KPIs: set and track retention, LTV, and campaign revenue goals quickly.
  • Execute multi-channel CRM: optimise email, SMS, push, and on-site messages for maximum ROI.
  • Roll out CRM in 90 days: launch core journeys, test, and report using a clear roadmap.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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