CRM & Customer Experience Course
Gain expertise in CRM and customer experience for online retail success. Connect your store data, create automated customer journeys, personalise interactions across all touchpoints, and measure vital KPIs to enhance retention, encourage repeat business, and maximise customer lifetime value. Ideal for marketers aiming to drive sustainable growth through data-informed strategies.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This CRM and Customer Experience Training teaches you to transform customer data into targeted goals, precise segments, and revenue-generating automated journeys. Master designing welcome series, loyalty programmes, VIP treatments, win-back strategies, and cart abandonment flows, while applying smart personalisation, ensuring data quality and integrations, and monitoring key metrics like retention rates, customer lifetime value, average order value, and conversions for optimised, results-driven campaigns.
Elevify advantages
Develop skills
- Develop ecommerce CRM journeys: quickly deploy win-back, VIP, and post-purchase sequences.
- Create data-driven customer segments: accurately target new, at-risk, and high-value clients.
- Set up CRM technology stack: integrate store data, cleanse information, and enable tracking swiftly.
- Deliver personalised customer experiences at scale: use dynamic content, recommendations, and optimal timing.
- Track CRM return on investment: monitor CLTV, retention, AOV, and uplift via intuitive dashboards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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