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Telephone Operator Course

Telephone Operator Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Telephone Operator Course equips you with practical skills to manage medical calls confidently and accurately. You'll learn professional etiquette, privacy-aware greetings in line with health regulations, basic triage, and clear scripts for scheduling, emergencies, and complaints. Gain mastery in de-escalation techniques, documentation, handling multiple lines, and call-centre tools, ensuring every caller feels heard, safe, and well supported in every interaction.

Elevify advantages

Develop skills

  • Professional medical phone etiquette: master tone, privacy basics, and clarity.
  • Difficult call de-escalation: use proven scripts to calm anger and resolve issues quickly.
  • Structured call handling: follow short scripts for triage, transfers, and scheduling.
  • Accurate call documentation: log actions, handoffs, and follow-ups with legal care.
  • Phone tech and KPIs: use systems, metrics, and QA tools to boost call centre results.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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