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Active Listening Techniques Course

Active Listening Techniques Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Active Listening Techniques Course provides practical tools to manage tense conversations with calm and clarity. Learn to de-escalate strong emotions, use structured questioning, and confirm understanding with clear scripts. Build confident action plans, set follow-up steps, and maintain psychological safety while protecting your own energy through reflection, preparation, and ongoing skill practice.

Elevify advantages

Develop skills

  • De-escalation listening: calm strong emotions with pacing, silence, and empathy.
  • Structured dialogues: use proven scripts to open, guide, and close tough talks.
  • Action-plan clarity: turn needs into concrete steps, owners, and timelines fast.
  • Advanced reflective listening: mirror, label, and reframe complex emotions quickly.
  • Role-specific communication: adapt tone for customers, teams, and coaching clients.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Really great course. Lots of valuable information.
WiltonCivil Firefighter

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