Passenger Service Agent Course
Gain expertise in check-in processes, baggage management, overbooking resolution, PRM support, and gate operations through this Passenger Service Agent Training. Develop the assurance to manage quick turnarounds, tricky situations, and passenger issues in the demanding aviation sector today.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Passenger Service Agent Training equips you with hands-on skills for check-in, gate management, baggage handling, and overbooking scenarios. Master assisting passengers with reduced mobility, families, and unaccompanied minors, while ensuring safety, timeliness, and top service. Get practical scripts, workflows, and compliance knowledge in a compact course for frontline aviation success.
Elevify advantages
Develop skills
- International check-in skills: speedy, precise, and fully compliant handling.
- Overbooking management: composed decisions for denied boarding, with ready scripts and fixes.
- Baggage handling proficiency: rules application, tagging, and quick resolution of issues.
- PRM and family assistance: respectful, secure support even under tight deadlines.
- Gate operations mastery: reseating, flight changes, and punctual boarding coordination.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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