Airport Service Quality Course
Elevate passenger happiness and airport efficiency via the Airport Service Quality Training. Gain skills to outline passenger routes, revamp queues, establish ASQ metrics, leverage data and tech, and spearhead six-month enhancement initiatives yielding tangible outcomes in service and operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Airport Service Quality Training equips you with hands-on methods to chart passenger paths, cut down wait times, enhance hygiene, and smooth out check-in, security, and boarding. Master creating ASQ metrics, developing dashboards, applying sensors and feedback tools, involving key players, and executing a targeted six-month upgrade plan that lifts satisfaction, dependability, and punctuality throughout the terminal.
Elevify advantages
Develop skills
- Design ASQ metrics: craft precise KPIs, goals, and airport standards.
- Chart passenger paths: identify bottlenecks from arrival to departure for fast fixes.
- Revamp airport operations: refine queues, staff levels, and priority lanes.
- Implement smart ASQ tools: deploy sensors, polls, and data analysis for instant updates.
- Drive ASQ transformations: rally stakeholders, monitor hazards, and maintain gains.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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