Airport Passenger Services Course
Gain mastery in airport passenger services through practical training in check-in, boarding, baggage management, safety measures, and customer service. Learn to confidently manage disruptions, special assistance needs, and compliance requirements, delivering efficient and professional operations in busy aviation settings across various airports.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for managing airport check-in, boarding processes, and resolving passenger issues effectively. You will master baggage handling regulations, document verification, assisting late arrivals, and providing special support, alongside strong communication, conflict resolution, and professional behaviour. Gain proficiency in safety protocols, regulatory adherence, and team coordination to ensure seamless flight operations and excellent passenger experience.
Elevify advantages
Develop skills
- Master airport check-in: confidently verify identities, baggage, and travel documents.
- Efficiently manage boarding gates: handle timely boarding, late passengers, and standby situations.
- Resolve passenger issues: de-escalate disputes and manage disruptions securely.
- Ensure full regulatory compliance: implement rules for international flights, denied boarding, and passenger rights.
- Deliver top-tier service: prioritise duties, collaborate with teams, and satisfy travellers.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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