Airport Agent Training
Gain expert skills as an airport agent for busy routes like JFK–LAX, covering check-in, gate management, baggage handling, special passenger assistance, security protocols, and smooth resolution of delays or overbookings. Build confidence in upholding safety standards, following compliance rules, and safeguarding your airline's reputation through practical, real-world training that prepares you for everyday challenges at major airports.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for check-in processes, verifying travel documents, understanding baggage policies, managing gate operations, and resolving irregular situations on high-traffic routes like JFK–LAX. You will master TSA and DOT regulations, handle flight delays and overbookings, assist passengers with special needs, calm tense situations, and make precise announcements to ensure safety, regulatory compliance, and your airline's good standing.
Elevify advantages
Develop skills
- Master special assistance for passengers with reduced mobility, wheelchairs, and special service requests confidently.
- Excel in travel document checks by verifying IDs, enforcing TSA guidelines, and logging refusals accurately.
- Achieve top performance in gate operations, including manifests, announcements, and efficient boarding processes.
- Handle irregular operations like delays, overbookings, and gate changes with poise and full legal compliance.
- Resolve baggage issues and fees swiftly by calculating costs, securing luggage, and settling disputes effectively.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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