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Speech Analytics Technician Course

Speech Analytics Technician Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Level up your call centre work with our Speech Analytics Technician Training. You go sabi prepare data well well, clean am, and gather am so you fit turn raw call data into correct information wey you fit use do better work. You go learn how to use latest speech analytics tools to dey transcribe, understand how people dey feel, and find out wetin dey trend. You go get skill to create report and present am well, so people go understand the information and wetin dem suppose do. You go make call centre work dey run smoother with better technology and correct way of doing things. Join us now so you go become important person for inside call centre work.

Elevify advantages

Develop skills

  • Sabi clean data well: Remove any information wey no concern and handle any part wey dey miss well well.
  • Create correct report wey make sense: Arrange report well and present information wey people fit use do work.
  • Analyze wetin dey happen for call centre: Find out when be the busiest time and how people dey feel about the service.
  • Use speech analytics tools well: Transcribe audio and understand how people dey feel.
  • Give correct information wey people fit use: Advise on training and suggest how to make work dey go better.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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