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Service Quality Course

Service Quality Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to create effective call quality checklists, use scoring rubrics, and balance rules with customer care. You will learn to assess call recordings, identify tone and empathy issues, turn findings into accurate scores, analyse data to spot problems, plan improvements, coach teams well, and measure gains in customer satisfaction and efficiency.

Elevify advantages

Develop skills

  • Diagnose call quality issues swiftly with actual call data.
  • Develop concise QA checklists with defined, measurable criteria.
  • Assess calls uniformly, score accurately, and minimise bias.
  • Transform data insights into pilots, KPIs, and coaching strategies.
  • Enhance KPIs by aligning AHT, CSAT, and FCR for superior service.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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