Service Quality Course
Elevate your call centre operations through the Service Quality Mastery Course. Master call data analysis, build practical quality checklists, deliver precise agent coaching, and leverage KPIs such as CSAT, FCR, and AHT to achieve tangible enhancements in service delivery and performance metrics.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to create effective call quality checklists, use scoring rubrics, and balance rules with customer care. You will learn to assess call recordings, identify tone and empathy issues, turn findings into accurate scores, analyse data to spot problems, plan improvements, coach teams well, and measure gains in customer satisfaction and efficiency.
Elevify advantages
Develop skills
- Diagnose call quality issues swiftly with actual call data.
- Develop concise QA checklists with defined, measurable criteria.
- Assess calls uniformly, score accurately, and minimise bias.
- Transform data insights into pilots, KPIs, and coaching strategies.
- Enhance KPIs by aligning AHT, CSAT, and FCR for superior service.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course