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Remote Technical Support Advisor Course

Remote Technical Support Advisor Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Remote Technical Support Advisor Course equips you with hands-on skills to tackle tough connectivity problems confidently. You will master organised call management, precise questioning techniques, and effective time handling, alongside proficient use of ticketing systems, softphone applications, and knowledge repositories. Gain expertise in Wi-Fi and domestic network fundamentals, systematic fault-finding methods, and practical scripts for showing empathy, calming tense situations, and making proper referrals in this compact, intensive programme.

Elevify advantages

Develop skills

  • Professional call management: organise, direct, and guide non-tech-savvy customers clearly.
  • Quick network assessment: perform checks, interpret signals, and identify home Wi-Fi faults.
  • Hands-on fault resolution: direct restarts, Wi-Fi evaluations, VPN verifications, and follow-up actions.
  • Superior record-keeping: fill tickets, document tests, and draft precise referral notes.
  • Compassionate communication: calm upset callers, simplify technical explanations, and ensure adherence.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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