Remote Technical Support Advisor Course
Step up as an exceptional Remote Technical Support Advisor. Excel in managing calls, using empathy scripts, understanding Wi-Fi and home networks, producing clear records, and handling escalations wisely to fix problems quickly and provide top-notch customer service in call centres.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Remote Technical Support Advisor Course equips you with hands-on skills to tackle tough connectivity problems confidently. You will master organised call management, precise questioning techniques, and effective time handling, alongside proficient use of ticketing systems, softphone applications, and knowledge repositories. Gain expertise in Wi-Fi and domestic network fundamentals, systematic fault-finding methods, and practical scripts for showing empathy, calming tense situations, and making proper referrals in this compact, intensive programme.
Elevify advantages
Develop skills
- Professional call management: organise, direct, and guide non-tech-savvy customers clearly.
- Quick network assessment: perform checks, interpret signals, and identify home Wi-Fi faults.
- Hands-on fault resolution: direct restarts, Wi-Fi evaluations, VPN verifications, and follow-up actions.
- Superior record-keeping: fill tickets, document tests, and draft precise referral notes.
- Compassionate communication: calm upset callers, simplify technical explanations, and ensure adherence.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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