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Quality Supervisor Course
Carry your call center work to the next level with our Oga Kpata-Kpata Quality Supervisor Course. E go sharpen your skills for making things better and checking calls well-well. You go learn how to set up correct monitoring systems, plan training and better packages wey go ginger people, and sabi how to check calls like expert. You go become master for judging how people dey talk, understanding important things like QA scores and CSAT, and using tools like CRM systems. Change feedback to plans wey fit work and make customer happy no be small thing.
- Set Up Monitoring Systems: Sabi the correct tools wey go make call quality and work rate better.
- Plan Training Programs: Create training wey go touch people and make call center dey shine.
- Judge Communication Skills: Check how agents dey talk to customer and make am better.
- Give Correct Feedback: Give advice wey fit help people grow for their work.
- Understand Call Center KPIs: Make metrics like QA, FCR, AHT, and CSAT dey correct.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Carry your call center work to the next level with our Oga Kpata-Kpata Quality Supervisor Course. E go sharpen your skills for making things better and checking calls well-well. You go learn how to set up correct monitoring systems, plan training and better packages wey go ginger people, and sabi how to check calls like expert. You go become master for judging how people dey talk, understanding important things like QA scores and CSAT, and using tools like CRM systems. Change feedback to plans wey fit work and make customer happy no be small thing.
Elevify advantages
Develop skills
- Set Up Monitoring Systems: Sabi the correct tools wey go make call quality and work rate better.
- Plan Training Programs: Create training wey go touch people and make call center dey shine.
- Judge Communication Skills: Check how agents dey talk to customer and make am better.
- Give Correct Feedback: Give advice wey fit help people grow for their work.
- Understand Call Center KPIs: Make metrics like QA, FCR, AHT, and CSAT dey correct.
Suggested summary
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