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Performance Analyst Course
Carry your call center work to another level with our Performance Analyst Training. E go equip professionals like you with important skills for data analysis and reporting. You go sabi clean data well, use visuals to explain am, and use statistical methods to understand trends and patterns sharp sharp. Learn how to define and measure important performance indicators, improve how you talk through correct reports, and use time series analysis to predict wetin go happen for future. You go get the knowledge to make performance better and make decisions based on correct data with confidence.
- Master data visualization: Create and interpret visual reports wey go make sense well well.
- Analyze performance metrics: Define and measure key call center KPIs so tey nothing go lost.
- Conduct statistical analysis: Apply methods for hypothesis testing and regression like correct mathematician.
- Communicate insights effectively: Structure and present your findings so everybody go understand am clear.
- Identify trends and patterns: Use time series analysis to see wetin dey happen and predict future.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Carry your call center work to another level with our Performance Analyst Training. E go equip professionals like you with important skills for data analysis and reporting. You go sabi clean data well, use visuals to explain am, and use statistical methods to understand trends and patterns sharp sharp. Learn how to define and measure important performance indicators, improve how you talk through correct reports, and use time series analysis to predict wetin go happen for future. You go get the knowledge to make performance better and make decisions based on correct data with confidence.
Elevify advantages
Develop skills
- Master data visualization: Create and interpret visual reports wey go make sense well well.
- Analyze performance metrics: Define and measure key call center KPIs so tey nothing go lost.
- Conduct statistical analysis: Apply methods for hypothesis testing and regression like correct mathematician.
- Communicate insights effectively: Structure and present your findings so everybody go understand am clear.
- Identify trends and patterns: Use time series analysis to see wetin dey happen and predict future.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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