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Operations Supervisor Course

Operations Supervisor Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Carry your call center work to the next level with our Oga for Operations Course. E go help you sharpen your skills for monitoring and evaluation, benchmarking, and to sabi how performance dey go. You go master important call center things like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. You go learn how to make things run smoother, use technology well, and create better training programs. You go get better for preparing report and how to yarn well with important people, and to create strong plans wey get risk management and how to use resources well.

Elevify advantages

Develop skills

  • Sabi evaluation metrics well well: Make call center dey perform well with correct metrics.
  • Make processes dey kampe: Arrange operations make e dey fast and effective.
  • Check where performance no dey correct: See and fix areas wey need better work.
  • Write clear reports: Talk wetin you see with correct and short reports.
  • Understand KPIs: Use key performance indicators to make correct decisions.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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