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Operations Supervisor Course
Carry your call center work to the next level with our Oga for Operations Course. E go help you sharpen your skills for monitoring and evaluation, benchmarking, and to sabi how performance dey go. You go master important call center things like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. You go learn how to make things run smoother, use technology well, and create better training programs. You go get better for preparing report and how to yarn well with important people, and to create strong plans wey get risk management and how to use resources well.
- Sabi evaluation metrics well well: Make call center dey perform well with correct metrics.
- Make processes dey kampe: Arrange operations make e dey fast and effective.
- Check where performance no dey correct: See and fix areas wey need better work.
- Write clear reports: Talk wetin you see with correct and short reports.
- Understand KPIs: Use key performance indicators to make correct decisions.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Carry your call center work to the next level with our Oga for Operations Course. E go help you sharpen your skills for monitoring and evaluation, benchmarking, and to sabi how performance dey go. You go master important call center things like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. You go learn how to make things run smoother, use technology well, and create better training programs. You go get better for preparing report and how to yarn well with important people, and to create strong plans wey get risk management and how to use resources well.
Elevify advantages
Develop skills
- Sabi evaluation metrics well well: Make call center dey perform well with correct metrics.
- Make processes dey kampe: Arrange operations make e dey fast and effective.
- Check where performance no dey correct: See and fix areas wey need better work.
- Write clear reports: Talk wetin you see with correct and short reports.
- Understand KPIs: Use key performance indicators to make correct decisions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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