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De-Escalation Course
Sharpen your call center skills with our 'How to Calm Wahala' training! We go teach you correct techniques to handle customer wey dey vex. You go learn how to manage your time well, arrange your work, and juggle many things at once. We go show you how to settle fight, including how to negotiate and calm people down. You go also get better sense for understanding people's feelings and how to talk to them. You go learn how to solve problems and carry yourself like a professional, so customers go happy and trust you well well. Join us now to change the way you dey do customer service!
- Master de-escalation: Learn how to use correct techniques to calm down vexing customers.
- Enhance communication: Use your ears well and show say you understand to connect with customers.
- Boost emotional intelligence: Control your stress and feelings so you fit deal with people better.
- Improve time management: Arrange your work and handle interruptions sharp sharp.
- Elevate customer service: Always give good service and adjust to wetin different customers want.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Sharpen your call center skills with our 'How to Calm Wahala' training! We go teach you correct techniques to handle customer wey dey vex. You go learn how to manage your time well, arrange your work, and juggle many things at once. We go show you how to settle fight, including how to negotiate and calm people down. You go also get better sense for understanding people's feelings and how to talk to them. You go learn how to solve problems and carry yourself like a professional, so customers go happy and trust you well well. Join us now to change the way you dey do customer service!
Elevify advantages
Develop skills
- Master de-escalation: Learn how to use correct techniques to calm down vexing customers.
- Enhance communication: Use your ears well and show say you understand to connect with customers.
- Boost emotional intelligence: Control your stress and feelings so you fit deal with people better.
- Improve time management: Arrange your work and handle interruptions sharp sharp.
- Elevate customer service: Always give good service and adjust to wetin different customers want.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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