Dealing with Difficult Customers Course
This course equips participants with essential skills to manage difficult customer interactions effectively, improving service quality and reducing escalations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Handling Difficult Customers Course provides practical tools to remain calm, communicate clearly, and resolve tough complaints in line with policy. Learn empathy, emotional control, and professional language that calms anger, plus scripting, de-escalation, and problem-solving steps for refunds, deliveries, and faulty products. Boost satisfaction scores, cut down escalations, and safeguard both customers and your company.
Elevify advantages
Develop skills
- Empathetic call control: calm angry customers quickly without accepting blame.
- Policy-smart solutions: settle retail complaints while fully following rules.
- High-impact call scripting: create short, clear scripts for challenging situations.
- KPI-focused performance: enhance AHT, FCR, CSAT, and complaint escalation rates.
- Stress-resilient service: apply quick self-care tools to prevent burnout on calls.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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