Customer Success Course
This course provides essential skills for customer success professionals to reduce churn, boost adoption, and drive revenue through proactive strategies, analytics, and effective communication.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Success Course equips you with practical skills to identify early warning signs of risk, cut down on customer loss, and promote product usage. You will learn to create effective scripts, calling strategies, and recovery plans, develop six-month success strategies, utilise analytics to monitor user behaviour, and produce straightforward reports for management. By the end, you will be prepared to safeguard revenue, enhance customer satisfaction, and expand reliable, top-notch customer experiences.
Elevify advantages
Develop skills
- Mastery of call workflows: design quick, SLA-compliant calls, chats, and email processes.
- Detection of customer risks: identify signs of churn early through data and call observations.
- Proactive retention calls: conduct compassionate recovery calls with defined follow-up actions.
- Analytics for product adoption: monitor feature utilisation, user journeys, and health metrics.
- Reporting ready for executives: create succinct customer success dashboards and ROI overviews.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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