Customer Relations Course
This course equips participants with essential skills for effective customer relations in call center environments, focusing on communication, problem-solving, and performance metrics to enhance customer satisfaction and loyalty.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Relations Course builds strong communication, de-escalation, and troubleshooting skills to handle complex customer issues with confidence. Learn to structure calls, apply empathy, manage time, and stay resilient under pressure. Practice accurate documentation, privacy basics, and legal awareness while using metrics, surveys, and quality tools to drive performance, loyalty, and continuous improvement in every interaction.
Elevify advantages
Develop skills
- Call control mastery: handle high-volume calls with calm, clear communication.
- De-escalation tactics: defuse angry customers fast with proven call center scripts.
- Service troubleshooting: quickly diagnose internet, mobile, and billing issues.
- Compliance and documentation: log calls, protect PII, and write audit-ready notes.
- CX metrics insight: use AHT, FCR, CSAT, and NPS to improve call performance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course