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Customer Experience Course

Customer Experience Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Experience Course helps you manage difficult interactions with confidence, apply empathy and straightforward language, and steer conversations from greeting to resolution. Learn CX basics, important metrics like CSAT, NPS, FCR, and AHT, plus key privacy principles. Practice calming techniques, follow-ups, and feedback processes while using analytics, quality assurance tools, and knowledge bases to resolve issues quicker and increase customer satisfaction.

Elevify advantages

Develop skills

  • Master CX metrics: apply CSAT, NPS, FCR, and AHT to improve call performance.
  • Conduct empathy-driven calls: use scripts, tone, and pacing to soothe upset customers.
  • Achieve first-contact resolution: create call flows and diagnostics to solve problems swiftly.
  • Apply de-escalation tactics: manage angry callers, restore trust, and recognise when to escalate.
  • Develop QA and coaching skills: utilise recordings, scorecards, and feedback to enhance team quality.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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