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Customer Experience Course

Customer Experience Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Carry your call center work to another level with our Customer Experience Course (Naija Edition). E go help you sabi customer relations well-well. Enter inside important things like knowing the difference between customer experience and customer service, how to measure if you dey do well with KPIs, and how to use wetin customers dey talk. Stay sharp with new things like AI, automation, and how to use all channels to support customers. Learn how to make plans wey go work to make your communication better, treat each customer like dem be number one, and answer dem quick-quick. Join us to become master for making customer experience top-notch.

Elevify advantages

Develop skills

  • Master Customer Experience: Sabi the difference between service and experience well-well.
  • Analyze KPIs: Track and understand important numbers wey dey show how you dey do.
  • Optimize Communication: Make channels better so customers fit talk to you better.
  • Implement Personalization: Treat each customer special, based on wetin dem need.
  • Improve Response Times: Reply customers sharp-sharp when dem get questions.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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